To use InstantPlay you need a reliable connection faster than 20Mb/s. Before trying a game, we check your connection to see if it’s fast enough. If you are having problems, it could be that your internet connection is busy or congested. If you think your connection should be faster than 20Mb/s, you can try the following to improve things:
Sorry, this sometimes happens depending on your security settings. We hope you will be happy to continue and choose to “trust” or “accept the risk”. There should be a button to do this on the warning screen. We have very high security standards and our code is written by us and thoroughly tested. Game streaming is a new technology; antivirus and internet security software is still catching up.
Sorry, this sometimes happens too depending on your security settings. We hope you will be happy to continue and choose to “trust” or “accept the risk” of using our launcher. We have very high security standards and our code is written by us and thoroughly tested.
As we roll out InstantPlay, we are adding more titles in more countries all the time. However, sometimes there isn’t a server close enough to your location to let you try a game:
When you click on InstantPlay, you download a very small launcher application. You need to run this to be able to try the game. Depending on which browser you use, your downloads either appear in a bar on the bottom of the screen, up at the top or in a pop-up window. Click on the download and if necessary, choose to “run” the program and you’ll be playing the game. If you can’t find the download, you can also look for it in your ‘Downloads’ folder.
It could be that your download did not complete successfully. Please click on the InstantPlay button again. It will download a new version of the launcher application and you can try again. Don’t worry, you can download this as many times as you like and the file size is tiny.
The game usually starts within a few seconds. Sometimes it can take a bit longer depending on the game itself and the speed of your internet connection. If it’s been longer than a minute, then something may have gone wrong. Please close the launcher (there should be an ‘X’ in the top right of the screen) and try starting the game again from the InstantPlay button. If this doesn’t work, it could be a problem with your internet connection or we may be experiencing problems with our servers. The best thing to do is give it a few minutes and try again.
That’s a real pain and we are very sorry. We want you to always have a great gaming experience. When this happens, it is usually because your internet connection has become too busy. The best thing to do is to see if you can improve your connection and try again. Things that can help include:
In most cases, this is down to the internet connection. To play a game without experiencing issues, your connection needs to be faster than 20Mb/s. If things get too slow, then you will start seeing problems.
Sometimes this behaviour may be because your computer is too slow to play the game properly. You can check on Steam or the game publishers website for the minimum recommended specification for the title you are trying to play.
If you are on a laptop on battery power you could try plugging it in or making sure that your battery / energy manager is set to the ‘best’, ‘highest’ or ‘maximum’ performance mode.
Sorry, we don’t have any plans for a Mac / OSX version of InstantPlay. However, this may change in the future, so keep checking in with the website.
Nope, sorry. InstantPlay is designed for the big screen only at the moment.
Unfortunately, “it depends”… In most cases, we don’t support saving, but it is on the product roadmap. However, if the game allows you to save progress “in the cloud”, next time you log in to the game, you should be able to pick up where you left off.
Unfortunately, “it depends”… In most cases, changing video and audio settings in the game is not supported and making changes to these may cause the game to crash or behave oddly. Game streaming is a new technology; most game developers are still catching up.
Corporate or business networks sometimes have more security controls than a home internet connection. If you are having connection issues, it could be because your security team has blocked certain internet ports. To be able to use InstantPlay these OUTBOUND ports are required: